TXU Energy Reviews

Ricardo helped me and showed me an even better plan than I had picked. TXU and their customer service reps are great and Ricardo exemplified that today!! I have always received great service. However, some of those fly by night places might offer lower rates, but when they have received those 10000 dollar bills mine went up 20 bucks. That's why I have been a TXU customer for 20 plus years!!

I needed to change my rate plan with TXU, I had let my last plan expire, and decided to use the chat option. I was helped by Allan ** and he made it an extremely easy process. By using this option I was able to get on a rate plan that did not automatically pull up for me when I was looking to change plans on my account. And it will significantly lower my bill. I had a lot of questions and he answered all of them. Whether he is a real person, or just AI, it was a really good and pain-free experience.

Allan C, was informed about the savings associated with my present plan as well as all of the TXU energy plans. That made it easier for me to select a new plan that would result in the biggest energy bill savings. My daughter will soon be moving into a new home, and I suggested TXU to her for her energy requirements.

I like that I was able to chat online and not have to wait on hold for a while. The person helping me was very quick and knowledgeable. The renewal was easy and not stressful. It appears that I may be saving money this next 12 months based on the information provided. I am thankful that TXU provides the chat line and people to review my usage and offer suggestions based on my usage.

Allen C. was very helpful on the Chat in getting me the best service plan for my renewal! He found me a plan that was best suited to my needs that wasn't listed on the website for plan renewals. If your plan is up for renewal I recommend calling or using the Chat to talk to them because as I found out they have plans that aren't listed on the website!! And you can get a better deal that way!!!

We were needing to re-establish an energy provider for our property, and we were able to connect with a TXU representative quickly to have this fixed. The process was easy and efficient. 10/10 experience and customer service.

I used the chat feature to renew my TXU energy plan. I was connected to an agent instantly. The agent who connected me was CRISTOBAL **. He was clear/transparent and timely. Our chat ended with me having a more positive review of TXU energy than I had previously.

TXUs disrespectful auto-pay policy is the reason I am leaving them after 6 years. My card was compromised and subsequently deactivated, the next day TXU tried to submit an auto payment and it didn't go through. They sent me an email saying the auto pay failed and they will charge me $25 extra on my next bill. No warning, no grace period like YouTube did, just you owe us more money because the computer couldn't collect your payment on our time frame. My contact ends in 2 weeks, I was going to renew but have decided to leave due to this disrespectful behavior.

Allan was very helpful in helping me set up my electricity. The service was phenomenal and I would recommend that everyone use TXU Energy. Allan helped me search for the best options for my needs and was very nice overall.

Best online customer service chat! Painless transaction! I wish more companies offered this type of service. I hate to talk on the phone, I prefer text or online chat. TXU, you left me speechless! Thank you!